Post by kicksucker on Oct 27, 2014 22:36:59 GMT
You need to file a complaint against PayPal not smARtMAKER - The Financial Ombudsman does not handle complaints against the merchant
If you are governed by UK law contact The Citizens Advice Bureau, they can help you file claim with the Financial Ombudsman as well as other organizations such as the Advertising Standards Authority. www.adviceguide.org.uk
You will need to provide them with this information:
If you choose to file directly with the Financial Ombudsman you can do so here www.financial-ombudsman.org.uk/consumer/complaints.htm
If the recent past regarding The Financial Ombudsman's decisions against PayPal are any indication, they can assist you in recovering your funds from even though the dispute time frames are well past.
Per their website:
We cover complaints about the e-money issuer - and not about the seller of the goods. So we cannot normally help where the consumer is simply disappointed with the item they bought through their account with the e-money issuer.
However, the terms and conditions of the account the consumer holds with the e-money issuer may entitle the consumer to a refund, if the goods they bought were not sent to them, or were significantly different from what was described by the seller.
In this case, we can consider whether or not the consumer is entitled to a refund from the e-money provider. Where the consumer says the goods were significantly different from the seller's description, we will decide for ourselves whether we agree.
This means we are likely to ask the two sides to provide any relevant evidence about the goods, as well as requiring a print-out or screen-shot of the original description that the seller posted on the website.
If we agree with the consumer, we will normally require the e-money issuer to refund the consumer's account, in accordance with the terms and conditions.
In a decision issued September 19th, 2014 the Financial Ombudsman found in favour of a complainant that was able to provide detailed information regarding his complaint as the delivery timescale was longer than the 45 days for PayPal to investigate a buyer's complaint; finding it was only fair and reasonable that PayPal re-open the complaint outside of their stated terms and conditions.
Although this does not solve all the issues, if enough complaints are lodged and decided in favour of the complainant, it may force Amazon and PayPal to re-evaluate their handling of crowdfunded payments.
I'm still researching other options for US based backers and am still looking for someone to give me a hand reading through this documentation
If you are governed by UK law contact The Citizens Advice Bureau, they can help you file claim with the Financial Ombudsman as well as other organizations such as the Advertising Standards Authority. www.adviceguide.org.uk
You will need to provide them with this information:
- full details of the goods or services causing the problem
- copy of any contracts or credit agreements
- any recent letters about the problem
- proof of purchase - such as receipt or credit card slip
If you choose to file directly with the Financial Ombudsman you can do so here www.financial-ombudsman.org.uk/consumer/complaints.htm
If the recent past regarding The Financial Ombudsman's decisions against PayPal are any indication, they can assist you in recovering your funds from even though the dispute time frames are well past.
Per their website:
We cover complaints about the e-money issuer - and not about the seller of the goods. So we cannot normally help where the consumer is simply disappointed with the item they bought through their account with the e-money issuer.
However, the terms and conditions of the account the consumer holds with the e-money issuer may entitle the consumer to a refund, if the goods they bought were not sent to them, or were significantly different from what was described by the seller.
In this case, we can consider whether or not the consumer is entitled to a refund from the e-money provider. Where the consumer says the goods were significantly different from the seller's description, we will decide for ourselves whether we agree.
This means we are likely to ask the two sides to provide any relevant evidence about the goods, as well as requiring a print-out or screen-shot of the original description that the seller posted on the website.
If we agree with the consumer, we will normally require the e-money issuer to refund the consumer's account, in accordance with the terms and conditions.
In a decision issued September 19th, 2014 the Financial Ombudsman found in favour of a complainant that was able to provide detailed information regarding his complaint as the delivery timescale was longer than the 45 days for PayPal to investigate a buyer's complaint; finding it was only fair and reasonable that PayPal re-open the complaint outside of their stated terms and conditions.
Although this does not solve all the issues, if enough complaints are lodged and decided in favour of the complainant, it may force Amazon and PayPal to re-evaluate their handling of crowdfunded payments.
I'm still researching other options for US based backers and am still looking for someone to give me a hand reading through this documentation